Effective Date: 01-01-2025
At tailstribe (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you use our website and mobile application (collectively referred to as the “Platform”). By accessing or using the Platform, you agree to the collection and use of information as outlined in this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
When you register an account, use our services, or interact with the Platform, we may collect personal information, including but not limited to:
- Name
- Email address
- Phone number
- Shipping or billing address
- Payment information
- Profile information (e.g., pet preferences, pet adoption history)
Non-Personal Information
We may collect non-personal information such as:
- Device information (e.g., type, operating system)
- IP address
- Browser type
- Location data
- Usage data (e.g., how you use the Platform, pages visited)
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content. You can control the use of cookies through your browser settings.
2. How We Use Your Information
We use the information we collect to provide and improve the Platform, including:
- To create and manage your account
- To process your orders and payments
- To communicate with you about your account, services, or promotions
- To personalize your experience on the Platform
- To respond to inquiries and provide customer support
- To analyze trends, track user activity, and improve the Platform’s functionality
- To send you marketing communications (with your consent, if required by law)
- To comply with legal obligations and enforce our terms of service
3. How We Share Your Information
We may share your personal information with third parties in the following cases:
- Service Providers: We may share your information with third-party vendors who assist in the operation of the Platform, such as payment processors, hosting providers, and customer support services.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a legal request, or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We will not sell, rent, or trade your personal information to third parties without your consent, except as described in this Privacy Policy.
4. Data Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission or storage method can be guaranteed to be 100% secure, and we cannot guarantee the absolute security of your information.
5. Your Choices
You have several choices regarding your personal information:
- Account Information: You can update or delete your account information at any time by logging into your account or contacting us directly.
- Marketing Communications: You can opt out of receiving marketing emails by following the unsubscribe instructions in the email or by contacting us.
- Cookies: You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on the Platform.
6. Children’s Privacy
The Platform is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have collected personal information from a child under 13, please contact us immediately, and we will take steps to delete such information.
7. International Transfers
If you are accessing the Platform from outside, please be aware that your personal information may be transferred to, stored, and processed in a country that may not have the same data protection laws as your jurisdiction. By using the Platform, you consent to the transfer of your information to countries outside your own.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the Platform after any changes indicates your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:
tailstribe
info@tailstribe.com